The fine print
Please read this policy carefully before placing your order. Due to the highly personalized, made-to-order nature of every Cathode Canvas X-ray marker, all sales are final — with very limited exceptions outlined below.
Due to the highly personalized nature of our products, all sales at Cathode Canvas are final. We do not offer returns, exchanges, or refunds for any orders, with very limited exceptions.
Every set of X-ray markers is entirely made to order. Because your specific layout and details are permanently encased in a solid epoxy resin, these items cannot be altered, dismantled, or resold to anyone else. Once a marker is poured and cured, it is uniquely yours.
The only exception to our no-refund policy is if an issue was directly caused by us. If you receive a marker with incorrect details, the wrong design, or a distinct manufacturing defect on our end, please let us know. We will happily replace the item or issue a refund to make things right.
Please note that once your order is handed over to the postal service, we have absolutely no control over USPS mail delays, routing times, or transit issues. We cannot issue refunds for packages that arrive later than expected due to carrier delays.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
If you believe there was an error on our end with your order, please contact us immediately at ryan@cathodecanvas.com with your order details and photos of the issue, and we will get it sorted out!